Great Energy (a leader in specialised power generation) joined hands with Elegant Media to design, and develop a robust native mobile solution (Industrial App Development) that would seamlessly integrate Great Energy’s specialised service offering with cutting-edge mobile technology.
Background
Great Energy is a leader in specialised power generation, focusing on the construction and maintenance of power stations for industrial clients across Australia and Asia-Pacific.
Great Energy recognised a critical opportunity to modernise their customer service infrastructure and empower their industrial customers with an on-the-go tool that could simplify complex generator management tasks.
They needed a high-performance, high-utility mobile application that could act as a direct, instant-access portal to their technical expertise, reducing friction and redefining service standards.
Industrial power generation has distinct customer service needs. New customers must understand their power requirements and estimate fuel consumption, while existing customers need easy access to maintenance and repairs, along with a dedicated 24/7 service contact.
The Great Energy mobile app needed to meet these requirements while also serving as a strong promotional tool for the brand.
Industrial App Development Challenges & Solutions
1. Implementing dynamic Power Generation and Fuel Estimation Calculators [Industrial App Development Functions]
Challenge: When choosing a generator to rent or buy, customers need to enter their requirements and receive a recommended power solution that suits their needs. Once a unit is installed, they also need a simple way to estimate fuel consumption using a fuel calculator.
Solution: Working closely with the customer, the Elegant Media development team created a central knowledge hub with power generation and fuel estimation calculators. A clean, user-friendly UI/UX design ensured a smooth and intuitive experience for app users.
2. Creating a seamless User Experience (UX) and User Interface (UI) [Usability & Navigation]
Challenge: With a niche audience, the Great Energy app’s UI/UX needed to be both visually appealing and highly practical to encourage industrial adoption and ongoing use.
Solution: Elegant Media’s UI/UX team designed a modern, mobile-first experience. Clear menus, intuitive navigation, and a logic-driven user journey made the app easy to use and engaging, while strengthening interaction with the Great Energy brand.
3. Fusing Cross-Platform Compatibility [The Great Energy App should work on all devices]
Challenge: With customers across Australia and the Asia-Pacific, the Great Energy app needed to perform smoothly on a wide range of devices and platforms.
Solution: Elegant Media built the app using Flutter to deliver native performance on both iOS and Android. Extensive cross-device testing ensured a consistent, responsive, and reliable user experience across all platforms.
4. Provide Instant Quotes and Submit Service Requests [Industrial App Development Features]
Challenge: Potential Great Energy customers expect fast responses and instant quotes to speed up generator sales and rentals. Existing customers also need a simple way to request equipment servicing directly through the app.
Solution: Elegant Media’s industrial app development team implemented instant quoting based on user inputs such as location and power requirements. The app automatically recommends a suitable power generation solution and also allows customers to book service appointments easily, making the entire process fast and convenient.
5. Automatic Service Reminders [Industrial App Development Functions]
Challenge: Timely servicing is essential to keep power generators running efficiently. The Great Energy app needed to provide customers with automated service reminders.
Solution: The Elegant Media development team added notifications and reminders to keep Great Energy customers informed about generator services and important operational updates directly on their devices.
Results – Industrial App Development
Since its launch, the Great Energy app has transformed the company’s customer service, providing convenience for both potential and existing customers.
Industrial clients now enjoy a range of benefits that support efficient power generation while also strengthening trust and fostering brand loyalty.
Key benefits include:
- Faster, more accurate generator sizing and fuel planning – improving project planning and reducing operational delays.
- Simplified quoting and booking – reducing administrative burden and accelerating turnaround times.
- Better maintenance discipline and reliability – thanks to reminders and easy service scheduling — increasing equipment longevity and reducing downtime.
- 24/7 direct support accessibility – enhancing customer satisfaction and trust — especially crucial for clients in remote locations or emergency-response situations.
- Modernised user experience, positioning Great Energy as a forward-thinking, tech-savvy service provider — strengthening their competitive edge.
Conclusion
By working closely with Great Energy, Elegant Media delivered an app that goes beyond standard mobile service. The Great Energy app transforms client interactions from reactive to proactive, offering instant answers and services that were previously manual and time-consuming.
It sets a new standard for power generation management, positioning Great Energy as a forward-thinking industry leader focused on convenience, reliability, and operational efficiency, putting the company’s expertise directly into the hands of its industrial customers.
