Government Agencies

Trusted Technology Partner for Australian Government
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Our Accreditations

AS/NZS ISO/IEC 27001:2022
Information Security Management System

Certified for the provision of Software Design and Development.

AS/NZS ISO 9001:2015
Quality Management System

Certified for the provision of Software and IT Services.

Australian Made

Proudly Australian Made, delivering reliable, high-quality app development with a focus on precision and performance.

Apple Consultants Network

Empowering your business with Apple technology to drive smarter workflows and unlock new possibilities.

Microsoft Partner

Experts in Microsoft products, transforming your business operations for greater efficiency and growth.

Why Government Agencies
Choose Elegant Media

Deep Public Sector Experience

With 15 years of dedicated service, we've delivered digital solutions across federal, state, and local government. Our expertise spans grant management systems, citizen portals, compliance tools, and field service applications.

Security & Compliance First

Security isn't an afterthought—it's fundamental. We maintain ISO 27001 and ISO 9001 certifications, comply with Australian Privacy Principles, PSPF, Essential Eight, and ASD guidelines.

Proven Capability & Quality

Our track record speaks volumes: on-time, on-budget delivery for complex multi-year projects, recognition in Deloitte APAC Technology Fast 500, and comprehensive ISO 9001 certified processes.

Long-Term Partnership & Value

We're partners, not just contractors. Beyond delivery, we provide ongoing support, training, and technology roadmap planning with transparent, competitive pricing, and fixed-price contracts.

Our Government Delivery Process

Procurement-Ready, Compliant Project Delivery

1

Discovery & Planning

Stakeholder consultation & requirements gathering

Current state assessment

Business process analysis

Security & compliance requirements

Privacy impact assessment (PIA)

Risk analysis & mitigation planning

Solution architecture design

Project governance establishment

2

Design & Prototyping

User research & personas

Information architecture

Wireframes & user flows

UI/UX design (government design system aligned)

Accessibility design (WCAG 2.1)

Interactive prototype

User testing with stakeholders

Design refinement

3

Development

Agile development sprints (2-week cycles)

Secure coding practices (OWASP guidelines)

Continuous integration/deployment

Regular demonstrations to stakeholders

Code reviews & quality assurance

Integration with existing systems

Security testing throughout

Documentation development

4

Testing & Assurance

Functional testing

User acceptance testing (UAT)

Accessibility testing (WCAG 2.1)

Security testing & penetration testing

Performance & load testing

Integration testing

Bug fixing & optimisation

5

Deployment & Training

Deployment planning

Infrastructure setup & configuration

Data migration (if required)

Phased rollout approach

Staff training programs

Change management activities

Communication & engagement

Go-live support

6

Support & Continuous Improvement

Service desk support

Incident management

Performance monitoring

User feedback collection

Enhancement planning

Quarterly reviews

Compliance & Security

Meeting Government Standards & Requirements

ISO/IEC 27001 Information Security

Certified information security management system

Regular audits and continuous improvement

Comprehensive security controls

Australian Signals Directorate (ASD)

Essential Eight Maturity Model implementation

Information Security Manual (ISM) compliance

Secure-by-design principles

Protective Security Policy Framework (PSPF)

Personnel security (AGSVA clearances available)

Physical security measures

Information security protocols

Governance frameworks

Australian Privacy Principles (APPs)

Privacy by design

Privacy impact assessments (PIAs)

Data minimisation practices

Consent management

Access and correction procedures

Data Sovereignty

Australian-hosted infrastructure

Data residency guarantees

No offshore access to government data

Compliant data transfer mechanisms

WCAG 2.1 Level AA

Perceivable: Content accessible to all users

Operable: Interface components are usable

Understandable: Information is clear

Robust: Compatible with assistive technologies

Australian Government Design System

Consistent user experience

Mobile-responsive design

Inclusive design principles

Tested with assistive technologies

ISO 9001 Quality Management

Documented quality processes

Continuous improvement framework

Regular internal audits

Customer satisfaction focus

Records Management

Australian Government Recordkeeping Metadata Standard

Digital records compliance

Retention and disposal schedules

Audit trail capabilities

Regular Security Activities

Quarterly vulnerability assessments

Annual penetration testing

Continuous security monitoring

Incident response procedures

Security patch management

Staff security awareness training

We make procurement easy with comprehensive tender support

Fast response times (24-48 hours)

Comprehensive tender responses

Fixed-price quotations

Detailed methodology documents

Risk registers and mitigation plans

Resource allocation plans

Schedule and milestone planning

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Three Ways to Engage Elegant Media

Book a Consultation (No Obligation) 30-minute discussion about your needs

Book Consultation

Request Information Package Capability statement, certifications, case studies

Request Package

Respond to Your RFP/RFQ Fast turnaround, comprehensive response

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What Happens Next?

1

Initial Discussion

Understand your requirements

Discuss compliance needs

Explore potential solutions

Answer your questions

2

Proposal Development

Detailed solution design

Fixed-price quotation

Timeline & milestones

Risk assessment

Resource allocation plan

3

Contract & Kickoff

Contract negotiation

Governance establishment

Project kickoff

Stakeholder engagement

Award Winning Technology Expertise

Frequently Asked Questions

Yes, we work with federal, state, and local government agencies across Australia. Our experience spans multiple departments and services, from health and education to transport and public safety.
Absolutely. We follow the Digital Service Standard and design principles established by the Digital Transformation Agency (DTA). Our applications meet WCAG 2.1 AA accessibility standards and comply with the Australian Government Design System guidelines.
We implement end-to-end encryption, secure authentication mechanisms (including integration with govID and myGovID), multi-factor authentication, secure API communications, and regular security audits. All code undergoes security testing including penetration testing and vulnerability assessments before deployment.
We have extensive experience working within government procurement requirements, including open tenders, selective tenders, and limited tender processes. We can provide all necessary documentation including compliance matrices, capability statements, and references.
Yes, we offer comprehensive maintenance and support agreements including security patching, OS updates, bug fixes, performance monitoring, and feature enhancements.
Yes, we provide comprehensive training programs for both end-users and administrative staff. This includes workshops, online training modules, train-the-trainer sessions, and ongoing support during the transition period.
We develop a wide range of mobile applications for government agencies, including citizen service portals, field workforce management apps, compliance and inspection tools, emergency response systems, internal communication platforms, and public engagement applications. Our solutions are designed to improve service delivery, enhance operational efficiency, and increase citizen engagement.
Yes, we adhere to the Australian Government Information Security Manual (ISM) and can develop applications that meet Protected, Confidential, and Secret classification levels.
Our team holds relevant security certifications and we maintain ISO 27001 certification for information security management.
Yes, we are registered on multiple government procurement panels and marketplaces, making it easier for agencies to engage our services through existing frameworks. Please contact us to discuss which panels are most relevant to your agency.
Yes, we have extensive experience integrating mobile applications with legacy government systems, enterprise resource planning (ERP) platforms, customer relationship management (CRM) systems, and various government APIs.
We provide comprehensive documentation including technical architecture documents, security documentation, API specifications, user manuals, administrator guides, training materials, handover documentation, and ongoing maintenance guides.

Ready to Modernise Your Government Services?

Book a free consultation with our government solutions team. We'll discuss your challenges, explore options, and provide expert recommendations—no obligation.
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